Terms & Conditions

Website Purchases & General

Latest Additions

  1. There is a minimum daily charge of £500 for catering jobs. This charge increases to £650 on Sundays.
  2. We reserve the right to cancel any purchases made on the website if deemed to be unlawful or our catering team cannot fulfil them to the high standards upheld at RelaxedJaks.
  3. All additional services & customer requests require a 30% pre-payment payable immediately in order to secure the date or event. The balance must be paid 24 hours prior.
  4. We will endeavour to accommodate late changes wherever possible.
  5. There is no refund policy because we are not a retail shop.

Bespoke Wedding Estimates

Pricing & Quotes

  1. All quotes provided are based on current prices. All quotes are valid for a period of 30 days only.
  2. All prices listed are inclusive of VAT, unless otherwise stated.
  3. Prices include the hire of cutlery & crockery unless otherwise stated.
  4. Prices do not include tablecloths & linen napkins (unless otherwise discussed) but can be arranged as required.
  5. Quotes are provided based on the minimum number of guests stipulated at the time of booking; this is the minimum spend you agree to by settling the deposit invoice.

 

Confirmation

  1. Bookings must be secured with a cleared deposit payment, a percentage of the total estimated balance as found within the preliminary estimate.
  2. On receipt of a cleared deposit payment a contract will be formed between us based on these Terms & Conditions.

 

Payment

  1. All deposits are non-refundable and are required to secure the booking.
  2. Payments can be made by bank transfer in-to the account displayed on all invoices. Receipts can be provided in the form of written confirmation of the receipt of funds.
  3. The secondary payment of 75% of the total estimated cost is due two weeks prior to the event.
  4. The final settlement is due within seven days of receipt of the final invoice.

 

Final Details

  1. Final numbers of guests must be confirmed in writing no later than fourteen days before the event.
  2. No allowances can be made if the numbers are to drop after this time.
  3. If the numbers are to increase, there will be an immediate decision made as to whether the increase can be accommodated. This will be chargeable at the stated cost per head.

Cancellations – Customer

  1. Any cancellation must be confirmed in writing from either side of the contract.
  2. Cancellation any time up to six months prior to the event will be charged at 25% of the total estimated price.
  3. Cancellation between six months and three months prior to the event will be charged at 50% of the total estimated price.
  4. Cancellation between three months and one month before the event date will be charged at 75% of the total estimated price.
  5. Cancellation between one month and the date of the event will be charged at 100% of the total estimated price.

 

Cancellations – Supplier

  1. RelaxedJaks reserves the right to cancel any event if the event may cause damage to the reputation of the Company.
  2. In the event of this happening, RelaxedJaks will refund any payments made in advance, outside of the preliminary deposit.
  3. In the event of personal sickness, a suitable individual replacement will be provided on the day to coordinate and fulfil the agreed responsibilities as provided in the original estimate.
  4. In the event of RelaxedJaks falling unable to supply, a full refund of the amount paid to date will be provided.

 

Menus & Availability

  1. Wherever possible, menus agreed at the time of booking will be adhered to implicitly. On occasion, due to unavailability, certain ingredients may have to be substituted if it is deemed necessary. If this scenario does arise, the client will be notified immediately and updated on any necessary amendments.
  2. All our food contains allergens and is prepared in a kitchen containing the fourteen allergens. Special diets must be arranged prior to the event in writing no later than three months beforehand. We cannot guarantee that all meals will not contain traces of allergic ingredients.
  3. In the interest of food safety, all leftover food will be removed from site unless discussed and arranged by specific agreement. The Company accepts no liability for any incidences of food poisoning whereby a person has retained food for later consumption.

 

 

Staffing

  1. All front of house staff, unless otherwise stated are charged at £12.50 per hour.
  2. All chefs, unless otherwise stated are charged at £14.00 per hour.
  3. The Company reserves the right to charge more for staffing costs should an event run on longer than planned and detailed within the original agreement.
  4. Any service after 12am will be charged at ‘time and a half’ on the agreed hourly rate.

 

Additions

  1. All additional requests and amendments will be updated on the original estimate and the client will be notified of any price differences.

 

Access / Set up

  1. When a catering tent or marquee is being used, it is the responsibility of the client to ensure running, potable water is available for the kitchen and other preparation areas.
  2. It is the responsibility of the client to ensure that there will be sufficient power and water supply available for the smooth running of the event.
  3. Trestle tables to be used within the food preparation and clearing area are to be provided by the client and located in the food service area.
  4. The setup time and kitchen build will be confirmed in writing two weeks prior to the event.

 

Breakdown / Equipment collection

  1. The breakdown time and kitchen equipment removal will be confirmed in writing two weeks prior to the event.
  2. Delivery & collection charges apply.

 

Damage, Loss & Left Items

  1. Any equipment lost or damaged by anybody within the party will be charged at the full replacement cost.
  2. All items and personal belongings are the individual’s responsibility and we cannot be held liable for any losses or left items. Wherever possible, any leftover items will be returned to their rightful owner.
  3. Missing items will be charged at the full cost of replacement from the equipment supplier.

 

Waste & Rubbish Removal

  1. The client must ensure there are suitably sized refuse bins and recycling points to be used on site.
  2. Only ‘back of house’ food waste will be removed and disposed of.